Returns and Exchange Policy

Delivery and Exchange Policy

After an order is placed, we will contact the customer to confirm his/her order as soon as possible.
If the item delivered has defects or is damaged, the customer can request a replacement of the same item within 5 days as long as it is not the customer’s doing that damaged the item.
Replacement and exchange delivery charges will not be free.
The customer may cancel an order within 24 hours after the order is placed.

In the event that the item arrived damaged or with defects, the customer may have the item serviced or repaired free of charge, given that the item has been in possession of the customer no longer than 5 days after delivery.
Damages due to mishandling of the customer will not be repaired for free.
We reserve the right to inspect the item thoroughly before deciding on the repair/replace method.
Customers may request the item to be serviced or repaired but it will not be free of charge if the item has been in the possession of the customer more than a month.

Returns will not be accepted for items that are paid via cash-on-delivery except if the item came with defects. This must be checked by both the assembler and customer on site. Please make sure the item is in good condition after assembly..
Exchanges will be honored in certain cases. This will be under the discretion of the checking team. The exchanged item has to cost higher or equal to the original transaction amount. The customer will also pay the extra charges during the re-delivery.
The company will not be responsible for any damages after delivery.

Please make your orders 3 days before in the case that you have a specified or target delivery date. We are not able to commit to rush orders at the moment.
Our deliveries follow a route schedule, so we can only inform your delivery date a day before. We cannot advice the estimated time of arrival a day or earlier before, we can only advice on the actual delivery date.
We deliver on all days except Sunday. Urgent orders need to be specified and the shipping charges will vary for such circumstances. Delivery for Karachi can be done on the same day, up to 10 p.m.
In the case that the person who made the purchase cannot be present to receive the items, they may authorize another individual to make the payment on their behalf. Please have someone around to receive the items on the day we make the delivery. If the parcel is returned and shipped again, the customer will have to pay additional shipping charges.